Return Policy


Did you know? 100% of the net proceeds from your order will go directly to innovative cancer research at the OSUCCC – James. THAT’S RIGHT, 100%.

And, we always offer free returns and exchanges. Simply email to coordinate a return or exchange.

Or, if your package includes a FedEx return label (product weighs over 1.0 lb.), simply reattach the label to the outside of your package and return to any FedEx shipping location. Feel free to use the packaging your product came in!

  • Refunds will be processed in the same form that the order was placed (i.e. if you placed an order on a credit card, your refund will go back on the same card). Cash returns will require a receipt, otherwise store credit will be issued.  Store credit that is not immediately used will be provided in the form of a gift card.
  • Exchanges are subject to product availability at the time of the exchange.


    All orders placed through the Pelotonia Online Store are subject to Pelotonia’s acceptance. This means that Pelotonia may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Pelotonia will issue you a refund.

    Promotional codes are only valid during the active period, as defined by Pelotonia.